Politique de remboursement
At THREEWOOD, every product we create is made with love, care and close attention to detail. If you notice anything concerning, please don’t worry — we’re here to help and committed to making things right so your experience remains joyful and satisfying.
Reach out to us anytime at threewood2017@gmail.com — we’re happy to assist!
Return Policy Overview
You may return your purchase within 30 days of delivery if the following conditions are met:
- The product remains unused and in like-new condition
- You can provide proof of purchase
- Our customer support team has approved the return in advance
Please note: Returns without prior communication and approval cannot be accepted.
Accepted Return Situations
- If your order arrives with damage or a manufacturing flaw, simply send us clear photos or a short video. We’ll respond with a solution — a replacement, refund, or repair guidance, depending on the case.
- We’ll promptly send out any missing or correct components at no cost to you.
- Once an order is placed, we unfortunately can’t apply promotions retroactively. However, we’ll gladly issue you a personal coupon for a future purchase.
- If an order is sent back without coordination, any resulting fees (including shipping and customs duties) will be deducted from your refund.
Refund Process & Timeline
Once we’ve received and inspected your return, your refund will be processed within 3-5 business days. You’ll receive an email confirmation once the refund has been issued.
A Few Important Notes
- Customers are responsible for return shipping unless the return is due to a defect (which can not be resolved in place)
- If a return isn’t practical or possible, we may offer a partial refund or store credit as an alternative
- Custom order can not be returned or refunded
Need Help?
We’re always here for you — just send us a message at threewood2017@gmail.com.